Refund policy

At Amor Blue, we are dedicated to providing premium-quality products and a seamless shopping experience. If an issue arises with your purchase, we offer a 7-day return policy under specific conditions:

Eligibility for Return
Returns will only be accepted if:

• The product is damaged upon delivery.
• You received the incorrect product.

Unboxing Video Requirement:
To process your return, a clear unboxing video is mandatory.

• The video must capture the package being opened and show the product's condition.

Product Condition for Return:

• The item must be unused and in its original packaging.
• It should be in the same condition as when it was delivered.

Return Initiation Timeline:
Requests must be made within 7 days from the delivery date.

Non-Eligible Items
Returns will not be accepted for:

• Products without an unboxing video.
• Items showing signs of use or damage after delivery.
• Reasons other than damage or incorrect product received.
• Requests made after the 7-day return window.

Refund Process
Upon approval of your return, you can choose between:

• A replacement product.
• A refund to your original payment method (processed within 7–10 business days).

Note: Shipping fees are non-refundable unless the issue is due to our error (e.g., damaged or incorrect product).

How to Initiate a Return
Email us at contactus@amorblue.com within 7 days of receiving your product. Include:

• A clear unboxing video.
• Your order details (Order ID and purchase date).

Our support team will review your request and guide you through the return process.

Important Note
The unboxing video is essential for all return requests to ensure transparency and fairness. Returns will only be processed for damaged or incorrectly delivered products.

For further assistance, feel free to contact us at contactus@amorblue.com We're here to help!